☁️ Google Cloud Platform
Location: United States Nature of Processing: Cloud hosting services and storage What: GCP is the cloud provider we use at Vento to run our service. GCP processes, hosts, and stores your account and the videos you record with us.
Why: GCP provides vento with a reliable, scalable, and secure global computing infrastructure. In addition, GCP data centers have rigorous security, physical, and environmental controls to ensure these risks are mitigated. We leverage GCP services so we can continue focusing on providing our users the best recording experience.
Location: France Nature of Processing: Customer Communication Plaform What: Crisp is a customer communication platform to help our customer service and product teams communicate with you.
We use Crisp for:
Answer customer support questions
Send out product notification to you
Quickly know your system and geographic location to provide services for our customer support team.
Help us understand how you and other vento users are using the vento app.
Location: United States Nature of Processing: Transactional email service
What: Sendgrid is a messaging and marketing platform which allows us to communicate a variety of transactional emails and product updates via email with our users.
Why: Sendgrid is designed to help communicate important account updates that are core to our recording experience. These emails include communicating topics such as video interactions, account information, and new product features.
Location: United States Nature of Processing: Customer Analytics Platform
What: Amplitude is a customer analytics platform used to capture events and actions by our users on vento.so
Why: We use Amplitude to understand how you and other vento customers are using our applications. In example, if we need to know how users are experiencing a portion of our application that may have issues, we’ll use Amplitude to see how many users may have experienced said issue and what users didn’t.
Location: United States Nature of Processing: Customer Events Platform
What: Mixpanel is a customer events platform used to capture events and actions by our users on vento.so
Why: We use Mixpanel to understand to collect specific click actions that are helpful for vento engineers and product teams learn issues users may be facing.
Location: United States Nature of Processing: Customer Payment Platform
What: Stripe is a billing and payment platform that allows businesses to charge their customers.
Why: We use Stripe to bill, cancel and manage our payment with you and other vento.so users.